About Lake Country

Situated within the unceded territory of squilx”/syilx (Okanagan) peoples, Lake Country is a vibrant community of approximately 15,000 citizens and is located in the heart of the rapidly growing Okanagan Valley. Lake Country is less than a half hour drive from downtown Kelowna and mere minutes to beautiful orchards, wineries, farms and the serenity of the Okanagan lakes. Lake Country is in close proximity to the Kelowna International Airport and the University of British Columbia – Okanagan. Residents enjoy hot summers and temperate winters with boundless opportunities for year-round recreation – from water sports to cycling, golfing, skiing, hiking and much more. If you are searching to relocate to a community that truly has it all, join our team and experience ‘Life. The Okanagan Way!’

About the Opportunity

The District of Lake Country has an exciting opportunity for a casual IT Client Support Analyst based in Lake Country, BC. Reporting to the Information Manager, the IT Support Analyst will be responsible for providing IT related support on behalf of the organization. The Support Analyst provides one-on-one, telephone and email support to users; desktop hardware; software, and related equipment installations, upgrades, moves, changes, and troubleshooting. The Support Analyst acts as a point of contact for staff by answering questions, demonstrating, and documenting work methods and procedures. The position works in a fast-paced environment and requires a high degree of technical problem solving.

Your responsibilities include, but are not limited:
• Provide in-person technology support at council meetings and support the onsite live stream production technology used for council and staff meetings including:

• Operation of video switching software during Council meetings;
• Assisting with technical AV and virtual meeting software, and troubleshooting during Council meetings;
• Provides light technical support including; repairing and setting up computer hardware and software such as; mice/keyboard changes, phone installs, toner changes, software installations, workstation moves, laptop installs and updates, system and profile setups;

More About You

To qualify for this role, you must have a minimum of one-year related work experience in IT or a related field, with preference given to municipal experience. Additionally, minimum of a two-year certificated program, or equivalent education towards a credential from an accredited post-secondary institution. A valid BC Driver’s License and clear Driver’s Abstract is also required.

As our ideal candidate, you will have the ability to respond to service requests with prompt, tact and accuracy while being able to work independently with minimal supervision. You will have sound knowledge of operating systems and livestream audio/video production related equipment, as well as the ability to troubleshoot technology issues in a high pressure, live and public environment.

Above all, we value a collaborative attitude and exceptional communication skills, fostering positive working relationships with elected officials, colleagues, and members of the public.

About the Benefits

• You will receive a competitive salary of $33.18 an hour, plus 17.4% in lieu of all benefits inclusive of sick time, vacation, statutory holidays, and pension
• Opportunity to join our collaborative, supportive, and inclusive work culture

For additional details please see the attached job description.

Applications will be accepted through our website at www.lakecountry.bc.ca until 4:00pm on January 4, 2024. We will be contacting applicants who meet our requirements as applications are received and this posting may close ahead of the official closing date if a successful candidate is identified.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted. The District of Lake Country is committed to being an equal opportunity employer who embraces and respects diversity. Accommodations are available on request for candidates taking part in all aspects of the selection process by contacting hr@lakecountry.bc.ca .